FAQ

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Wellbrook Office: (770)-922-5745   |  Brown Bridge Office: (770) 788-1554

What are some of the practice's special interests?

We enjoy taking care of infants, children and young adults from birth through college. Each age presents different challenges and rewards. Our pediatricians, nurse practitioners and entire staff are interested in all facets of children's health care, including but not limited to sports medicine, infectious disease, allergy, weight management and developmental-behavioral issues.

If your office is very busy and my child needs to be seen today, what is your policy?

We hope and expect that we can always provide the health care your child needs in a timely, sensitive and caring manner. We have found that we can best serve you by offering same day appointments for sick children. If you need immediate assistance, please call our office promptly so we can help you determine if your child needs to be seen.

Will my child have a primary doctor or does he/she see whomever is handling sick patients that day?

You may choose the physician you wish to see. If the health care provider of your choice is unavailable, we encourage you to see one of our other providers. We are confident that your child will receive the same excellent care.

How are calls for advice handled during office hours? During evening and weekend hours?

Our phone nurse is specially trained to answer most of your routine questions. If your call needs to be referred to a physician or nurse practitioner, he/she will contact you at the middle or end of the day. If an urgent situation should arise after hours, call any of the regular office numbers and your call will be forwarded to our answering service. The physician on call will call you back and be able to advise you. For emergencies that require immediate assistance, please dial 911.

What are your average waiting times for scheduling a routine visit?

We suggest scheduling healthy checkups 1-2 months in advance.

What are your waiting times to be seen after arrival for a scheduled appointment time?

Our goal is to have our patients seen within 1 hour of their scheduled appointment time. However, if an emergency arises or we are seeing an increased amount of sick children, your wait time might be slightly longer. Our staff will keep you informed of any circumstances that lead to any unusual delay in seeing your child as scheduled.

What is the immunization policy of the practice?

We believe very strongly that vaccination with currently available vaccines is absolutely the right thing to do for all children and adults. We believe vaccines are safe and effective and that delaying or declining vaccines puts children at risk. Therefore we endorse the vaccine schedule recommended from the American Academy of Pediatrics.

How does the practice handle payment for services?

Our practice requires that copays and charges for non-covered services must be paid at each visit. For patients not covered by insurance in which Conyers Pediatrics participates, we require complete payment for our services at the time of the office visit. We understand that this may be difficult for families at times; therefore, our patient account representatives will be happy to discuss payment arrangements with you.

Until what age will you continue to see my child? 

Until their 18th birthday, as a general rule. We can take care of some children longer if a special arrangement is made with the physician.

 

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